1. Shipping Methods & Timelines

We currently ship our frozen vegetarian protein products to Delhi NCR, Mumbai, Bangalore and Jaipur, and only within select serviceable PIN codes in these cities. More cities will be added over time. Please check your PIN code availability at checkout before placing an order.

We partner with trusted last-mile logistics providers and use insulated, temperature-controlled packaging to ensure your products remain frozen and safe during transit.

Quickcom Solutions Private Limited is our official distribution and delivery partner for orders in Jaipur.

Same-Day & Next-Day Delivery

Delhi NCR, Mumbai & Bangalore.

• Orders placed before 3:00 PM are eligible for same-day delivery.
  
• Orders placed after 3:00 PM will be delivered the next day.
  

Jaipur

• Orders placed before 1:00 PM are eligible for same-day delivery.
  
• Orders placed after 1:00 PM will be delivered the next day.
  

Estimated delivery windows are displayed during checkout and confirmed through email, SMS, or WhatsApp after your order is processed.

Delivery timelines may occasionally be affected by weather, regional disruptions, or carrier delays. If this happens, we'll notify you as soon as possible.

Orders placed through quick commerce platforms (such as Blinkit, Zepto, Flipkart Minutes, Amazon Now, etc.) follow the delivery timelines and policies of those platforms and are not covered by this policy.

2. Shipping Costs

Shipping charges are calculated based on your order weight and delivery location and are displayed at checkout before payment.

We may periodically offer free shipping promotions for orders meeting specific criteria (such as minimum order value). Any active offers will be displayed on our website.

3. Packaging & Quality Assurance

All Protein Pantry products are packed in insulated, temperature-controlled packaging designed specifically for frozen food to maintain freshness and quality from our facility to your doorstep.

Note: The insulated bag shown during checkout is only a representation of the packaging used to keep your products frozen during transit. It does not imply that a separate insulated bag is included with your order.

If your order arrives damaged, thawed, or with any quality issue, please contact our customer support team within 24 hours of delivery, along with your order number and clear photographs of the issue. We'll work to resolve it as quickly as possible.

4. Delivery

Please ensure that the delivery address and contact information provided at checkout are accurate and complete. Incorrect information may result in delays or additional charges.

If you need to update your delivery address after placing your order, please contact us as soon as possible. We'll try our best to accommodate changes before dispatch.

Since our products are frozen and time-sensitive, please ensure that someone is available to receive the order or arrange a safe drop-off/cold storage location in advance.

We will make up to 3 delivery attempts. If delivery cannot be completed after three attempts due to customer unavailability or other customer-related reasons, the order will be cancelled and will not be refunded.

5. Order Tracking

Once your order has been packed and handed over for delivery, you'll receive a shipping confirmation with your tracking link or tracking number.

You can track your order through the tracking link shared via WhatsApp, SMS, or email, or by checking your order status on our website.

6. Returns & Refunds

Due to the perishable nature of frozen food products, we do not accept returns.

If your order arrives damaged, spoiled, thawed, or otherwise does not meet our quality standards, please contact our customer support team within 24 hours of delivery. We'll review the issue and work toward an appropriate resolution, which may include a replacement or refund.