At Protein Pantry, we are committed to delivering high-quality products and ensuring the best customer experience.

Please read this policy carefully before making a purchase.

Returns & Refunds

Refunds or replacements are only applicable in the following cases:

• The product is damaged, defective, or expired (as per the packet).
  
• The product delivered is incorrect.
  

If you receive such a product, please inform us within 24 hours of delivery.

To process your claim, you must provide clear photos or videos of:

• The product showing the issue
  
• The original packaging (including outer box, labels, and inserts)
  

Our team will review your case within 1 business day.

If your claim is valid:

• We will send a replacement, or
  
• If replacement is not possible, we will issue a refund (up to ₹500).
  

How to Initiate a Return or Refund

You can reach us through the following channels:

📞 Phone/WhatsApp: +91 77450 58822

📧 Email: prashanth@proteinpantry.in

Damages & Issues

Please inspect your order upon receipt and contact us immediately if there are any issues.

We accept damage claims only if reported within 24 hours of receiving the product, along with the required proof as mentioned above.

Refund Process

If your refund is approved:

• It will be processed within 7 working days to your original payment method.
  

Please note:

• Refunds are not applicable on products purchased using coupon codes or during promotional events.
  
• No refund or replacement requests will be accepted after 24 hours of delivery.